topic Re: Activation help in Get Support

Activation help

fam123 — Tue, 05 Mar 2024 22:14:25 GMT

Hello,

I recieved my sim today and tried to go through setup in the app. Once I input all the info it told me they were unable to complete the setup and I needed to contact support. Now I am unable to log back into my account both in app and browser. I get "Forbidden A1" error. In the app it just accepts my credentials and goes back to the login screen.
I am trying to port a number over from Bell on a OnePlus device.

Thanks

Re: Activation help

Handy1 — Tue, 05 Mar 2024 22:17:05 GMT

@fam123

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation help

computergeek541 — Wed, 06 Mar 2024 07:01:49 GMT