topic Re: dropped calls in Get Support

dropped calls

cc2024 — Tue, 05 Mar 2024 21:14:12 GMT

Is anyone having frequent dropped calls in Thunder Bay ON? I only have 1-2 bars of cell service at home. Calls are dropping more often than not.

Re: dropped calls

Handy1 — Tue, 05 Mar 2024 21:19:48 GMT

@cc2024 Not the best solution but try phone set to 3G and see if the helps with voice

Re: dropped calls

cc2024 — Tue, 05 Mar 2024 21:24:10 GMT

How would that help? I'll try it

Re: dropped calls

cc2024 — Tue, 05 Mar 2024 21:26:53 GMT

it doesn't make a difference. Still only 1-2 bars of service in my home.

Re: dropped calls

Handy1 — Tue, 05 Mar 2024 21:27:59 GMT

@cc2024 Can you try the SIM card in another phone to test ?

Re: dropped calls

cc2024 — Tue, 05 Mar 2024 21:32:34 GMT

I've tried that. It's a new iPhone. The problem isn't my phone. My previous provider Tbaytel had 3 bars minimum of service in my home. Never had dropped calls. Is this a common problem with Public Mobile?

Re: dropped calls

BKNS27 — Tue, 05 Mar 2024 21:47:11 GMT

@cc2024

Check if there is a Telus and Bell towers near you.

https://www.ertyu.org/steven_nikkel/cancellsites.html?lat=49.979488&lng=-88.308105&zoom=5&type=Roadmap&layers=bt&pid=0&ds=0

Or they could be working on a tower near you.

https://istheservicedowncanada.com/status/telus/map

Re: dropped calls

sheytoon — Tue, 05 Mar 2024 21:52:18 GMT

Bell and Telus coverage isn't the best there. Bell has no 850 MHz spectrum. It would be better to stick with Rogers or TbayTel if that works better for you.