topic Re: Unable to connect in the US in Get Support

Unable to connect in the US

JG20 — Tue, 05 Mar 2024 20:37:06 GMT

Switched to the US-CAN plan and am currently in Florida and have no service... Followed all directions given by support but still can't register on a network. Using a Samsung Galaxy A04... Tech support has escalated but they say it will take up to 3-4 days for someone to get back to me... My vacation will be over before anyone gets back to me and I am paying for no cell service since Friday... Can anyone help?

Re: Unable to connect in the US

computergeek541 — Tue, 05 Mar 2024 20:38:06 GMT

@JG20 wrote:
Switched to the US-CAN plan and am currently in Florida and have no service... Followed all directions given by support but still can't register on a network. Using a Samsung Galaxy A04... Tech support has escalated but they say it will take up to 3-4 days for someone to get back to me... My vacation will be over before anyone gets back to me and I am paying for no cell service since Friday... Can anyone help?

Please try to mannually choose either the AT&T or T-Mobile network to see if that works.

Re: Unable to connect in the US

JG20 — Tue, 05 Mar 2024 20:39:15 GMT

I did but both say unable to register to network

Re: Unable to connect in the US

softech — Tue, 05 Mar 2024 20:40:22 GMT

@JG20 so, you were trying to manually connect and not rely on Automatic network connection??

which city and state you are at??

Re: Unable to connect in the US

JG20 — Tue, 05 Mar 2024 20:42:08 GMT

Yes... Kissimmee Florida

Re: Unable to connect in the US

pleblanc925 — Tue, 05 Mar 2024 20:46:26 GMT

My father had same problem that you today in Florida. They enable automatic, et disable it.. and choose T-Mobile again, and that's worked. He tried to reboot cellphone and eject SIM card et insert again.

Re: Unable to connect in the US

JG20 — Tue, 05 Mar 2024 21:22:40 GMT

Tried all those steps but unfortunately it didn't work 😞

Re: Unable to connect in the US

Bill9202 — Tue, 05 Mar 2024 21:59:05 GMT

Hi we were recently in Florida and I had some issues too. I have an Apple so might not be the same issue but I went into settings and change the cell provider from auto. I changed to T-Mobile and I had no more problems. It seemed to keep changing wanting to change to a different company.Hopes this helps.

Re: Unable to connect in the US

Bill9202 — Tue, 05 Mar 2024 22:08:51 GMT

With a Samsung try changing from the 5g to a weaker tower. Worked for someone I know that had a Samsung.

Re: Unable to connect in the US

DennyCrane — Tue, 05 Mar 2024 23:42:16 GMT

Make sure to turn data roaming on (in your device settings). You also should force your phone to 4G vs 5G, but I don't believe that device has 5G capabilities anyway, so probably a moot point.