topic Re: cannot log in to account in Get Support

cannot log in to account

Babitjulka — Tue, 05 Mar 2024 20:22:36 GMT

everytime i log in itsays

forbidden A1

i tried reloading clearingcache etc still no luck

there is no customer service atall

Re: cannot log in to account

softech — Tue, 05 Mar 2024 20:24:40 GMT

@Babitjulka is your PM phone service working?? Try to login My Account again using Incognito mode, and try accessong from another browser or even another device

Re: cannot log in to account

will13am — Tue, 05 Mar 2024 20:26:46 GMT

@Babitjulka , the forbidden A1 blank screen occurs quite often. Refresh the web page and it will eventually resolve.

Re: cannot log in to account

Babitjulka — Tue, 05 Mar 2024 20:35:16 GMT

same error forbidden A1

Re: cannot log in to account

Babitjulka — Tue, 05 Mar 2024 20:35:53 GMT

tried many time same

Re: cannot log in to account

computergeek541 — Tue, 05 Mar 2024 21:12:34 GMT

@will13am wrote:
@Babitjulka , the forbidden A1 blank screen occurs quite often. Refresh the web page and it will eventually resolve.

That does sometimes work, but other times, I need to either do one of force close, clear app storage, or do a device restart. The blank screen with unatuhorized or foridden AI messages is annoyance that I suspect that many customers won't know how to get around. It points to a flaw in the software programming.

Re: cannot log in to account

will13am — Tue, 05 Mar 2024 20:38:00 GMT

@Babitjulka wrote:
tried many time same

Browser or app? I found that for the app, if I click on the banner links on the bottom, that eventually causes the landing page to load. For browser refresh has always worked for me.

Re: cannot log in to account

will13am — Tue, 05 Mar 2024 20:42:20 GMT

@computergeek541 wrote:
@will13am wrote:
@Babitjulka , the forbidden A1 blank screen occurs quite often. Refresh the web page and it will eventually resolve.
That does sometimes work, bu other times, I need to either do one of force close, clear app storage, or do a device restart. The blank screen with unatuhorized or foridden AI messages is annoyance that I suspect that many customers won't know how to get around. It points to a flaw in the software programming.

On one of my phones, reinstalling the app does not do anything, only clicking on the banner links eventually load the online account.

Re: cannot log in to account

Babitjulka — Wed, 06 Mar 2024 00:16:27 GMT

I have tried different laptop and different phone same

forbidden a1

when I do in app it’s shows it’s going to load but stay at Same Home Screen and nothing happens

Re: cannot log in to account

Babitjulka — Wed, 06 Mar 2024 00:22:18 GMT