topic Re: Bad voice quality using eSIM → would switching to a physical SIM help? in Get Support

Bad voice quality using eSIM → would switching to a physical SIM help?

d0r1n — Tue, 05 Mar 2024 21:14:37 GMT

I find the voice quality for phone calls on Public Mobile is noticeably WORSE than it was on Rogers.

I have a Google Pixel 7 Pro. I was using a physical SIM with Rogers but changed to an eSIM for Public Mobile.

Would switching to a physical SIM for Public Mobile improve the voice quality of my phone calls?

Re: Bad voice quality using eSIM → would switching to a physical SIM help?

kcorscadden — Tue, 05 Mar 2024 19:54:35 GMT

I would always use a physical SIM just for the simplicity of swapping from phone to phone. Pop it out of one phone and into another. Can't do that with an eSIM.

As for call quality, I am not sure if that's an eSIM or PM issue

Re: Bad voice quality using eSIM → would switching to a physical SIM help?

BKNS27 — Tue, 05 Mar 2024 19:55:55 GMT

@d0r1n

You can try rebooting your phone by powering off then back on.
Also, reset the Network on Google 7 Pro but you will need to re-enter the home wifi password.

Re: Bad voice quality using eSIM → would switching to a physical SIM help?

Phil_Adelphus — Tue, 05 Mar 2024 20:09:18 GMT

@d0r1n Set the phone to 3G and test it, or if it is already on 3G then set to 4G/LTE and test that, see if there is any difference.

Re: Bad voice quality using eSIM → would switching to a physical SIM help?

will13am — Tue, 05 Mar 2024 20:17:57 GMT

@d0r1n , the best voice quality is obtained by a VoLTE call, don't force the phone into 3G mode. Make sure the phone is set to 5G preferred for connection type. From the phone dialer, dial *#*#4636#*#* to bring up a hidden menu. Click on the 3 dots on the upper right corner, select IMS service status and confirm VoLTE is enabled.

Re: Bad voice quality using eSIM → would switching to a physical SIM help?

computergeek541 — Tue, 05 Mar 2024 21:15:15 GMT

@d0r1n wrote:
I find the voice quality for phone calls on Public Mobile is noticeably WORSE than it was on Rogers.
I have a Google Pixel 7 Pro. I was using a physical SIM with Rogers but changed to an eSIM for Public Mobile.
Would switching to a physical SIM for Public Mobile improve the voice quality of my phone calls?

Changing Public Mobile SIM cards will have no effect on voice quality.

Re: Bad voice quality using eSIM → would switching to a physical SIM help?

d0r1n — Tue, 05 Mar 2024 21:50:50 GMT

Even if it's changing from a Public Mobile eSIM to a physical SIM?

Re: Bad voice quality using eSIM → would switching to a physical SIM help?

computergeek541 — Tue, 05 Mar 2024 21:55:48 GMT

@d0r1n wrote:
Even if it's changing from a Public Mobile eSIM to a physical SIM?

neither can make the voice sound better

Re: Bad voice quality using eSIM → would switching to a physical SIM help?

d0r1n — Wed, 06 Mar 2024 04:25:41 GMT

Thank you for that very useful hack.
My phone was already set to us VoLTE but it's nice to know how to see that.