topic Re: Port out in Get Support

Port out

Huijae — Tue, 05 Mar 2024 18:50:14 GMT

Please help me port out from PM. Whenever I get some issues, it's hard to fix it with you. That's why I am going to leave for another provider. However, I didn't get any help from you. Please let me know how to do.

I asked the same question yesterday through this channel but I didn't get your reply yet. So hard to communicate with you. Please help me.

Re: Port out

softech — Tue, 05 Mar 2024 18:52:26 GMT

@Huijae

To port out, you start the process from your new provider

But first, make sure your PM account is currently active and you can receive text without problem. Login to My Account and get the account number from Profile page https://myaccount.publicmobile.ca/en/account/my-profile

While you are at My account, you might want to also disable Pre-Authorized payment just in case.

Go to Payment page, click Manage Subscription, then turn "Subscribed" to off

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Re: Port out

hTideGnow — Tue, 05 Mar 2024 18:52:30 GMT

HI @Huijae

just make sure your PM account is active

get your account number by My Account, Profile

then request porting with your new provider

Re: Port out

Handy1 — Tue, 05 Mar 2024 18:53:03 GMT

@Huijae You just need your PM account number and make sure the account is activate leaving PM SIM card in phone . Then start the porting process with new company . And you will receive text from PM asking to port the number to new company and you have to reply YES that’s it .

Re: Port out

pmbc — Tue, 05 Mar 2024 18:53:07 GMT

@Huijae There's nothing for PM to do if you decide to port out. Select your new provider and choose to port your number. Once you've done that you should get a SMS message from PM asking you to confirm you want to port out. Answer yes, then put in the new SIM or activate the new E SIM from the new provider. After a bit of time the service should be running on the new provider.

Re: Port out

BKNS27 — Tue, 05 Mar 2024 19:50:14 GMT

@Huijae

You will need to contact your new carrier to start porting your to them.

You will need your PM account number for a smoother porting but not necessary and use your IMEI…you may run into issues though.

Re: Port out

Deep8174 — Tue, 05 Mar 2024 19:51:47 GMT

If you have an iPhone ensure in settings > cellular , that both networks are “on”. I.e your previous provider and PM. The iPhone defaults to the new provider and switches off the network for the old one. Specifically I found this to work when activating an eSIM on an iPhone with PM