topic Re: Calling out in Get Support

Calling out

2TV — Tue, 05 Mar 2024 21:38:05 GMT

I can text and receive calls from friends but I can not call out from my phone. Please help fixing it. Thanks.

Re: Calling out

ducktail9797 — Tue, 05 Mar 2024 16:30:52 GMT

When did you activate or port into Public Mobile? I had to restart my phone to get my data to work, it might be just one of those "have you try restarting it?" kind of situation.

Re: Calling out

2TV — Tue, 05 Mar 2024 16:33:44 GMT

I have restarted my phones several times after joining Public phone. I still can’t make outbound calls

Re: Calling out

Sansan — Tue, 05 Mar 2024 16:41:28 GMT

Which plan are you on? Did you possibly run out of minutes? Sign into your account to check what it says. If there are minutes still available, click on the chatbot at the bottom right to submit a ticket.

Re: Calling out

hairbag1 — Tue, 05 Mar 2024 16:52:37 GMT

@2TV

if you have the $15 plan...you have unlimited texts and incoming calls BUT you only have 100 mins outgoing calls. Maybe you run outta minutes...time to upgrade to better plan. All the other plans have unlimited incoming AND outgoing domestic calls while you're in Canada.

Re: Calling out

BKNS27 — Tue, 05 Mar 2024 17:39:39 GMT

@2TV

It sounds like you just ported your old number over to PM and reply with YES to the text confirming you are porting over to PM. You have 90 minutes to reply or porting is not completed.

Just DM a CS_Agent by clicking on your avatar top right then Messages or create a ticket on Chatbot.

Re: Calling out

2TV — Tue, 05 Mar 2024 17:44:59 GMT

Thanks.

I created a ticket.

Re: Calling out

2TV — Tue, 05 Mar 2024 17:46:26 GMT

Thanks. I have unlimited data and never been able to make an outbound call.

Re: Calling out

2TV — Tue, 05 Mar 2024 17:52:38 GMT

Thanks. I did say YES immediately.

Just created a ticket.

Re: Calling out

BKNS27 — Tue, 05 Mar 2024 17:58:13 GMT

@2TV

Your old SIM should still work. The agent will complete the porting or reset the provisional issue with the SIM.

Re: Calling out

2TV — Tue, 05 Mar 2024 18:02:10 GMT

Hopefully so. Thanks.

Re: Calling out

2TV — Wed, 13 Mar 2024 14:21:42 GMT

Yes, I have restarted my phone several times.