topic Re: Forbidden A1 in Get Support

Forbidden A1

Babitjulka — Tue, 05 Mar 2024 16:45:06 GMT

cannot log in it shows forbidden A1

hTideGnow — Tue, 05 Mar 2024 16:47:34 GMT

Your phone service is working ?

To login My Account, wait an hour and use Incognito/Private/Secret mode on your browser to try agian

if you get the same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

will13am — Tue, 05 Mar 2024 17:54:29 GMT

@Babitjulka , the forbidden A1 crops up a lot for me. I find that doing a refresh always works. The page will eventually load.

Babitjulka — Tue, 05 Mar 2024 20:13:34 GMT

I have tried it’s not working

Babitjulka — Thu, 14 Mar 2024 11:45:43 GMT