topic Re: Account in Get Support

Account

hobbie — Tue, 05 Mar 2024 15:24:42 GMT

I already have an existing account and phone number but am unable to access it and need to get this figured out easily or will have to switch to another provider

Re: Account

hairbag1 — Tue, 05 Mar 2024 15:27:32 GMT

@hobbie

did you create the required Eversafe credentials ? If you're getting close to renewal time, you can get payment vouchers at 7/11 , London Drugs or Shell gas even...then dial 611 to add them to your account for renewal.

Re: Account

hobbie — Tue, 05 Mar 2024 15:29:53 GMT

I am on auto payment but expiry ended,it says I a, paid up until end of month but not getting any texts or phone calls

Re: Account

hairbag1 — Tue, 05 Mar 2024 15:42:39 GMT

@hobbie wrote:
I am on auto payment but expiry ended,it says I a, paid up until end of month but not getting any texts or phone calls

huh ?

added..

where are you located ? Could be a local network outage.

https://www.telus.com/en/ab/outages

Re: Account

Sansan — Tue, 05 Mar 2024 16:04:40 GMT

@hobbieSubmit a ticket through the orange envelope looking tab at the lower right of your screen to get answers. Type your request and choose the options that applies to you.