topic Re: Picture and Group Messaging End Date | Feb 14 in Get Support

Re: Picture and Group Messaging End Date | Feb 14

JodyThornton — Sun, 03 Mar 2024 21:01:53 GMT

Since I ported my number to a competitor over this issue, and I JUST paid my monthly top up to you (and since I still have 4 GB of bonus data, plus 500 international unused minutes with you guys), is there any possible way to seek a refund of this month's top up? I really liked your service, but Lucky Mobile is letting me use MMS on older devices for just a little bit longer.

Re: I can't send pics on sms

JodyThornton — Sun, 03 Mar 2024 20:53:23 GMT

I just ported my number to Lucky Mobile over this. As for now, I can indeed send MMS texts with pictures over older devices that no longer worked on Public Mobile.

Re: Picture and Group Messaging End Date | Feb 14

JodyThornton — Sun, 03 Mar 2024 20:54:56 GMT

All good. I just ported my number to Lucky Mobile over this. So for now, I can send MMS texts with pictures over older devices that no longer worked on Public Mobile. It works on my iPhone 6 and my iPhone 5s. Whew!

Re: Picture and Group Messaging End Date | Feb 14

hTideGnow — Sun, 03 Mar 2024 21:14:24 GMT

HI @JodyThornton

sorry, PM is a prepaid provider and no refund

once you ported your account out, your account will be closed, and the add-on, avaiable funds will be gone too

Re: Picture and Group Messaging End Date | Feb 14

JodyThornton — Sun, 03 Mar 2024 21:17:20 GMT

Well that's unfortunate an exception can't be made. Had you not rid of the legacy MMS infrastructure, we'd still be good.

That's OK. I'll consider this the price I have to pay for better service elsewhere.

Re: Picture and Group Messaging End Date | Feb 14

hTideGnow — Sun, 03 Mar 2024 21:19:11 GMT

HI @JodyThornton

sad to tell you, it is an industry thing. If you have a phone older than 2015, other carriers will have the same MMS policy too, it is a technology/server thing.

Re: Picture and Group Messaging End Date | Feb 14

JodyThornton — Sun, 03 Mar 2024 21:23:19 GMT

I'm sending pictures on older iPhones right now over SMS. They're being received. So yes I'm sure Bell/Lucky will follow suit one day. However, at this moment I'm able to function on Lucky with an "Old" device in a way I can no longer do with Public.

Sadly though, good customer service should prevail. There could have been a way to refund a top up over something like this. Exceptions CAN ALWAYS be made. The will just isn't there. That's all.

Re: Picture and Group Messaging End Date | Feb 14

RavingRaven — Mon, 04 Mar 2024 05:52:00 GMT

@JodyThornton

Did the renewal for Public Mobile occur within a day or so of you porting out? It can't hurt to contact customer support and ask for a refund despite the prepaid service policy. If you are refused it would be worth mentioning that losing a vital part of your mobile services could be cause for a C C T S complaint. This should escalate your request to a manager who may grant a refund to avoid an official complaint. Good Luck!

Re: Picture and Group Messaging End Date | Feb 14

JodyThornton — Tue, 05 Mar 2024 15:22:51 GMT

@RavingRaven

Unfortunately, I prepaid on February 5, so I wouldn't forget to top up for March. Anyway, I tried, and they won't refund. I'm not going to lodge the CCTS complaint over $22. My time is more valuable.

Just another example of the big three telco companies being the big three as always. Enjoy your Public Mobile.