topic Re: the MMS problem in Get Support

the MMS problem

missusdave3 — Thu, 29 Feb 2024 17:29:45 GMT

MMS stopped working on Feb 28. It worked fine up till then. I've gone through the chatbot, reset APN settings, etc.

My question: I have a Samsung Galaxy S6. Is the problem simply that my phone is no longer supported for MMS?

Re: the MMS problem

TheSterlinger — Thu, 29 Feb 2024 17:34:48 GMT

Unfortunately some phones will no longer support MMS.

https://www.publicmobile.ca/en/on/get-help/articles/picture-messaging-updates

Re: the MMS problem

sheytoon — Thu, 29 Feb 2024 17:48:55 GMT

@missusdave3

It should work on S6. Can you post your APN settings?

Re: the MMS problem

missusdave3 — Thu, 29 Feb 2024 19:42:23 GMT

Thank you, I did what the bot told me: Name: Public Mobile, APN sp.mb.com MMSC http://aliasredirect.net/proxy/mb/mmsc MMS Proxy 74.49.0.18 MMS Port 80 MCC 302 MNC 220

The only oddity is the MMS Proxy setting which i set to 74.49.0.18 while the bot said to set MMSC proxy to 74.49.0.18 I don't have an MMSC proxy setting

My network mode is LTE/3G/2G (auto connect) I don't have a 4G option of any kind. This is why I'm wondering if it's the phone capability. Really appreciate your help.

Re: the MMS problem

sheytoon — Thu, 29 Feb 2024 21:34:26 GMT

These are the new settings required. Leave everything else unchanged.

MMS proxy: mmscproxy.mobility.ca
MMS port: 8799

There's no MMSC proxy, it's a typo from the bot I think.

Don't worry about 4G. It's not related to MMS.

Re: the MMS problem

Aquon — Tue, 05 Mar 2024 15:01:19 GMT

Hey! So I just went through the exact same issue as you on my Galaxy S6. Many tickets later and a solution was found: after changing all the other access point settings to what they recommended, in the end it was changing the APN to all capital letters. That did it.

So in our case the full settings will be:
Name: Public Mobile
APN: SP.MB.COM
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: mmsproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220
Mobile virtual network operator value: 4D

Let me know if this works for you, too!

Re: the MMS problem

missusdave3 — Tue, 05 Mar 2024 23:00:31 GMT

This is incredible! Thank you!
I can't believe it.... i was able to send my first MMS in days now by changing the APN to upper case. I am so grateful that you found a solution and that you posted it for me. I love my S6 for its size and ruggedness, so I wasn't too happy that it looked like I would have to give it up. But now, it's working once more! Thank you again.