topic Re: Can not receive text and calls in Get Support

Can not receive text and calls

Wenshan — Tue, 05 Mar 2024 14:24:42 GMT

I just switched from Fido to public mobile yesterday. I do my why I can not receive any calls and texts?. Please help me !

Re: Can not receive text and calls

hTideGnow — Tue, 05 Mar 2024 14:25:53 GMT

hi @Wenshan

Did you get a text from Fido, did you reply YES?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call

Re: Can not receive text and calls

ducktail9797 — Tue, 05 Mar 2024 15:53:57 GMT

If you're using a SIM card from Fido, you must keep that card in your phone to receive and type in 'YES' to allow the port to happen. This is Port Protection, which is meant to prevent people from stealing your number.

If you're using an eSIM, just leave that enabled - it will like disable itself once the port process begins after you've replied 'Yes'.

I wonder if you can simply start the port process again but this time keeping an eye out for the text message from Fido.