topic Re: porting not complete in Get Support

porting not complete

Asif_Kachra — Tue, 05 Mar 2024 13:45:40 GMT

I Just moved two lines to Public Mobile, and had problems to complete my full subscription because I never received the Code authentication texted to me by Public Mobile for Authentication

Re: porting not complete

HALIMACS — Tue, 05 Mar 2024 13:54:39 GMT

@Asif_Kachra

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: porting not complete

Sansan — Tue, 05 Mar 2024 14:03:08 GMT

Is your old sim card still active? Did you reply to the text to confirm if it was completed successfully? I will send you another message with the number to call to verify status.

Re: porting not complete

Asif_Kachra — Tue, 05 Mar 2024 13:57:47 GMT

yes old sim is still active but only for outgoing calls

Re: porting not complete

Asif_Kachra — Tue, 05 Mar 2024 14:02:12 GMT

there is no option to speak to someone to confirm porting