topic eSIM and new setup - did not work in Get Support

eSIM and new setup - did not work

Lili24 — Tue, 05 Mar 2024 07:33:01 GMT

I was told to contact an agent with PM so I have sent in a ticket. This was a new account setup but it appears that the eSIM did not setup so I really need to talk with an agent. I believe the PM network will be shutting down soon for maintenance

Re: eSIM and new setup - did not work

Sansan — Tue, 05 Mar 2024 05:19:10 GMT

Unfortunately, there is no live folks to speak with here. Only through tickets and messages. If you have already submitted a ticket, just have to wait until tomorrow for their reply.

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=2OhrPakuMpNZt4irir534YAWBuW&lang=en&

Re: eSIM and new setup - did not work

Brianna182 — Tue, 05 Mar 2024 05:19:47 GMT

They should be back up in the morning and I don't think agents work overnight anyways, so just wait to get a response tomorrow. I understand the frustration when things aren't working and you can't fix it right away, believe me, but Im confident they will be able to help you, just be patient.

Re: eSIM and new setup - did not work

Shawn08 — Tue, 05 Mar 2024 05:27:34 GMT

My brother just had the same issue. I hope they can help complete activation in the morning.