topic Re: SIM Card needs provisioning in Get Support

SIM Card needs provisioning

Wendy123456 — Tue, 05 Mar 2024 02:12:50 GMT

Hey Guys, Chalupa Batman here. Just signed up my neighbor She's got a samsung S20 and the sim card comes back needs provisioning. I've done everything from multiple reboots, airplain mode on and off and moved the card around. I'm guessing my only option is to have a CS Agent do something?? Thanks guys

Re: SIM Card needs provisioning

softech — Tue, 05 Mar 2024 02:14:29 GMT

@Wendy123456 tried the sim in another phone??

if same, yes, you need PM support to re-provision the sim then

Re: SIM Card needs provisioning

Wendy123456 — Tue, 05 Mar 2024 02:17:53 GMT

hey @softech

tried sim in her husbands phone and worked. hmmmm

Re: SIM Card needs provisioning

hairbag1 — Tue, 05 Mar 2024 02:18:51 GMT

@Wendy123456

could be a phone issue. What make / model is her phone ?

Re: SIM Card needs provisioning

Wendy123456 — Tue, 05 Mar 2024 02:20:39 GMT

samsung s20

Re: SIM Card needs provisioning

softech — Tue, 05 Mar 2024 02:26:26 GMT

@Wendy123456 s20 has no 5G, Try LTE or 3G

And Reset All Networks.. or try to wipe the phone with the PM sim inside

Re: SIM Card needs provisioning

Wendy123456 — Tue, 05 Mar 2024 02:29:37 GMT

it works now. thanks guys. thanks @softech for the quick reply.

Re: SIM Card needs provisioning

Chalupa_Batman — Tue, 05 Mar 2024 03:10:13 GMT

So, I've never done Android phones before... it happened again with her husbands phone so I just popped out his SIM and put in her phone. Restarted, boom. Up and running.

Thanks again guys. Appreciate it.