topic Re: a friend lost her phone - can't get past 2FA in Get Support

a friend lost her phone - can't get past 2FA

Genuine — Tue, 05 Mar 2024 02:23:40 GMT

Her phone number (778) xxx-xxxx

Re: a friend lost her phone - can't get past 2FA

fixin — Tue, 05 Mar 2024 02:26:21 GMT

@Genuine - Press 'Didn't get the code' & then press 'Send as an email.' It'll send a 2FA to the email address assigned to your friends account.

If there is no option, contact CS_Agent here:

⬇️Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

* - CS_Agent will typically get back to you within 48 hours. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Re: a friend lost her phone - can't get past 2FA

BKNS27 — Tue, 05 Mar 2024 02:02:07 GMT

@Genuine

Click on V in circle top right and edit out the personal number or she will get spams calls.

Just click on Resend Code/Didn’t Receive Code and have the 2FA code sent to her registered email.

Re: a friend lost her phone - can't get past 2FA

Genuine — Tue, 05 Mar 2024 02:56:26 GMT

she has only one device, her phone, and the phone is lost - she can't get a text message and she can't access her email either, so she can't get into her email and she can't get a text - her public mobile account has two factor authentication.