topic Re: Issues after porting into PM in Get Support

Issues after porting into PM

RubyGuo8 — Tue, 05 Mar 2024 01:34:42 GMT

Hi, There:

I opened up an account with public mobile couple days ago. Although I was able to make outbound calls using my existing number ever since I transferred it from my previous provider, I found out that I cannot receive any inbound calls, neither any text messages. Anyone has any ideas?

Re: Issues after porting into PM

fixin — Tue, 05 Mar 2024 01:39:48 GMT

@RubyGuo8 - does your previous provider SIM still work? If so, here is where you will receive a message from me for the porting number: Messages

Re: Issues after porting into PM

RubyGuo8 — Tue, 05 Mar 2024 01:46:38 GMT

Thanks @fixin. However the previous sim is no longer working.

Re: Issues after porting into PM

fixin — Tue, 05 Mar 2024 01:47:39 GMT

@RubyGuo8 - If so, then contact CS_Agent here:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

* - CS_Agent will typically get back to you within 48 hours. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Re: Issues after porting into PM

Sansan — Tue, 05 Mar 2024 01:48:52 GMT

Sounds like the port was not successful. Is your old provider's number still active? Did you reply to the text within the 90 minutes window?

There is a phone number to call to verify. I will send you another message with the number to call.

Re: Issues after porting into PM

RubyGuo8 — Tue, 05 Mar 2024 01:48:55 GMT

Have done that. Will wait for their responses. Thanks again!