topic Re: Change Subscription, Lose Rewards? in Get Support

Change Subscription, Lose Rewards?

CLAUDIO56 — Tue, 05 Mar 2024 00:25:17 GMT

When I proceed to change plans it says my current promotions will no longer be valid. Does this mean I will lose all my Public Rewards?

Re: Change Subscription, Lose Rewards?

Handy1 — Tue, 05 Mar 2024 00:26:44 GMT

@CLAUDIO56 No worries you will keep your old rewards their tied to your account not your plan . I just switched plans and kept my rewards . So I ca confirm you will keep your rewards the same

Re: Change Subscription, Lose Rewards?

fixin — Tue, 05 Mar 2024 00:27:08 GMT

@CLAUDIO56 - It won't change / you won't lose your Legacy rewards, but if you are on the Public Points system, your points received will change (5% ever $1 on plan)

Re: Change Subscription, Lose Rewards?

OlivierR — Tue, 05 Mar 2024 00:27:20 GMT

You will keep your loyalty rewards even if you change your plan!

Re: Change Subscription, Lose Rewards?

Chalupa_Batman — Tue, 05 Mar 2024 00:27:54 GMT

Hey @CLAUDIO56

I've been with Public Mobile 5 years now. I have changed plans 5 times as well. Most recent to the $34 50GB 5G Canada/US plan. At NO point have I lost any Legacy Rewards. Only you can change it over to the new Public Points. Please, do not ever do that.

Re: Change Subscription, Lose Rewards?

CLAUDIO56 — Tue, 05 Mar 2024 00:37:30 GMT

Thank you. It appeared a little confusing to me when it indicated that I would lose my current promotions. I will go ahead and upgrade my subscription. 👍

Re: Change Subscription, Lose Rewards?

CLAUDIO56 — Tue, 05 Mar 2024 00:37:57 GMT

Thank you! 👍

Re: Change Subscription, Lose Rewards?

CLAUDIO56 — Tue, 05 Mar 2024 00:40:17 GMT

Thank you! 👍

I have the Legacy Rewards and won't be changing to points.

Re: Change Subscription, Lose Rewards?

Krystlecinnamon — Tue, 05 Mar 2024 08:04:53 GMT

No. You will not loose them. I have changed my plan multiple times and have not lost them. The only thing you might loose are add-ons that are no longer compatible.