topic Re: Activation Issues in Get Support

Activation Issues

RehanIkram — Tue, 05 Mar 2024 09:33:50 GMT

I have recently subscribed to new promotional plan of $34 50Gb Can-US but while actiavating my accoun in Public Mobile I picked number transfer from Koodo which I think cannot happend until we get a temporary number and then transfer. But now my activation is stuck and cannot do anything on my App. I chose eSIM option and while activating I didnt get any option of downloading a eSIM.

What do It do?

Re: Activation Issues

Handy1 — Mon, 04 Mar 2024 21:59:17 GMT

@RehanIkram Check your welcome email for the QR code and install also check your sim manger in phone setting and make sure PM sim is enabled / set to primary

Re: Activation Issues

RehanIkram — Mon, 04 Mar 2024 22:05:28 GMT

I did not get a QR code in my welcome email, it only asks for downloding PM App.

Re: Activation Issues

RehanIkram — Mon, 04 Mar 2024 23:16:51 GMT

So I do not have a qr code that I can scan to setup the esim. I downloaded the app, it is now stuck on step 6 of 6, stating "Subscription not activated"

I am also not getting an option for a PM sim when I chewck cellular section in ios settings.

I am stuck at the moment, cant download esim, no qr code available, app not going forward or backwards to another step. Need solution

Re: Activation Issues

Handy1 — Mon, 04 Mar 2024 23:33:37 GMT

@RehanIkram here how to

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Speed test

https://www.speedtest.net/apps

Canada, United States, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, and Venezuela