topic Re: Switch to another plan during new activation in Get Support

Switch to another plan during new activation

erlinda — Mon, 04 Mar 2024 21:03:39 GMT

Hello,

I am still waiting for my sim card in the mail, before I can activate my new line.

However, I chose the $24 4GB plan by mistake. Could I still change my plan to the $29 20GB plan or the $34 50GB plan after my account is activated?

Thanks,

Erlinda

Re: Switch to another plan during new activation

kb_mv — Mon, 04 Mar 2024 21:01:11 GMT

@erlinda Customer service should be able to help you out. Contact them at the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Switch to another plan during new activation

Sansan — Mon, 04 Mar 2024 21:02:34 GMT

You can submit your request to the Chatbot and explain.

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=2OhrPakuMpNZt4irir534YAWBuW&lang=en&.

If that doesn't work you can submit a ticket to cs and explain and ask at the next link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Switch to another plan during new activation

hTideGnow — Mon, 04 Mar 2024 21:03:03 GMT

HI @erlinda

PM is prepaid and usually no going back. But if you just sign up today, maybe it is possible. As CS agent

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Switch to another plan during new activation

computergeek541 — Mon, 04 Mar 2024 21:03:18 GMT

@kb_mv wrote:
@erlinda Customer service should be able to help you out. Contact them at the link below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be directing customers to be submitting all tickets using the chatbot or by using the ticket submition option in the Public Mobile app.

Re: Switch to another plan during new activation

BKNS27 — Mon, 04 Mar 2024 21:14:27 GMT

@erlinda

You can change the plan when you activate the SIM when it arrives on your account.

Re: Switch to another plan during new activation

computergeek541 — Mon, 04 Mar 2024 21:17:26 GMT

@BKNS27 wrote:
@erlinda
You can change the plan when you activate the SIM when it arrives on your account.

The customer above wants either the $29 or $34 plan. Existing customers cannot switch to the $29 plan, and as for the $34 plan, that might be gone after today.

Re: Switch to another plan during new activation

Phil_Adelphus — Mon, 04 Mar 2024 21:23:58 GMT

@BKNS27 You can change the plan when you activate the SIM when it arrives on your account

I was thinking that initially but the $29 20GB is for new activations only, the $34 for $50 Can/US expires today, so not going to work. Hopefully customer service will be accommodating.

Re: Switch to another plan during new activation

erlinda — Mon, 04 Mar 2024 22:36:32 GMT

I was able to resolve this by contacting customer service. Thanks everyone!!