topic Re: Call drops after 15min in Get Support

Call drops after 15min

tdpdhh — Mon, 04 Mar 2024 22:19:56 GMT

Calls drop after 15min of talk no matter who the person I am talking to is. I was suggested to request a new sim from the company. I have not changed my sim for about a decade

How to resolve?

Re: Call drops after 15min

Sansan — Mon, 04 Mar 2024 22:25:01 GMT

Is this new? Does it happen wherever location you are at? That should have nothing to do with the Sim card. I also have one for about 6 years. You can always purchase new ones if you want. It is $10.

Do you have another phone you can put your sim card into and talk for 15+ to see if issue still persists?

Re: Call drops after 15min

Handy1 — Mon, 04 Mar 2024 22:24:52 GMT

@tdpdhh Not the best solution but try your phone set to 3G and see if that helps with voice . Be best if you know if your phone /account has voLTE and it should improve things . But I have voLTE and deal with many dropped callls too . I just live with it because of the low cost plans

Re: Call drops after 15min

hairbag1 — Mon, 04 Mar 2024 22:25:03 GMT

@tdpdhh

can you try the sim in a different cellphone to see if the phone is the culprit or the sim.