topic Purchased E-SIM Charges? in Get Support

Purchased E-SIM Charges?

rbvisuals — Mon, 04 Mar 2024 22:15:25 GMT

I transferred my Virgin plan to Public last night. Althought the app shows that my transfer was completed my phone was on SOS for hours. I had to do the purchase e-sim trick to actually activate my number properly after doing more research which cost me an extra $5.60.

Re: Purchased E-SIM Charges?

HALIMACS — Mon, 04 Mar 2024 22:17:11 GMT

@rbvisuals

Reach out to the customer support agents to politely request a refund:

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here to create a support ticket, then type Customer Support Agent, then Contact Us, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Purchased E-SIM Charges?

Sansan — Mon, 04 Mar 2024 22:17:25 GMT

Sorry to here that. Generally no refunds but submit your request through the chatbot and see what it says.

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=2OhrPakuMpNZt4irir534YAWBuW&lang=en&

Re: Purchased E-SIM Charges?

hairbag1 — Mon, 04 Mar 2024 22:19:55 GMT

@rbvisuals

use this link to start process of Customer Assistance..

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=2OhrPakuMpNZt4irir534YAWBuW&lang=en&

added...

if that link doesn't help, use this one instead...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437