topic Re: Transfering in Get Support

Transfering

Julia1998 — Tue, 05 Mar 2024 09:36:51 GMT

I have a digital Sim card. The phone it was on is no longer working, I want to switch it to a different phone.

How do I do it

Re: Transfering

Phil_Adelphus — Mon, 04 Mar 2024 21:51:13 GMT

@Julia1998 Download the PM app on your new phone, log in with your usual credentials, and then buy a new esim, unlike physical sims they can not be transferred from one phone to another.

Re: Transfering

hTideGnow — Mon, 04 Mar 2024 21:54:22 GMT

hi @Julia1998

you will have to rebuy the esim. Download the app on the new phone, login and go to Subscription and Add-on page and buy from there

Re: Transfering

Meow — Mon, 04 Mar 2024 22:00:52 GMT

eSIM is not transferrable. You have to buy another eSIM (waste money) or physical SIM you can transfer from phone to phone at will.
Then log in to your account and under Profile you can transfer number from sim to sim