topic Re: change subscription in Get Support

change subscription

RoinR — Mon, 04 Mar 2024 20:31:54 GMT

I signed up for the wrong plan. I need to change this subscription. How do I do this?

Re: change subscription

hTideGnow — Mon, 04 Mar 2024 20:32:55 GMT

PM is prepaid and usually no going back. But if you just sign up today, maybe it is possible. As CS agent

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: change subscription

Handy1 — Mon, 04 Mar 2024 20:34:35 GMT

@RoinR Did you do an immediate plan change or change it for next renewal ? It advised to do so for next renewal . If you did and it’s wrong plan just cancel and make plan change with right plan for next renewal . Subscription add on page and cancel

Cancel plan change

Change plan in 3 easy clicks

Once you find plan you want be sure to (change on renewal )So you don’t lose money on current cycle