topic Referral Code before activation? in Get Support

Referral Code before activation?

bforbryan — Mon, 25 Mar 2024 03:01:50 GMT

Good morning,

I'm currently waiting for my sim card to arrive before activation. I've made the initial payment but I cannot reach the homepage for subscribers to find my referral code. Please advise! I am referring 3 other people to join Public Mobile taking advantage of the offer before it expires the end of today, March 4, 2024.

Regards,
B

Re: Referral Code before activation?

hTideGnow — Mon, 04 Mar 2024 19:43:50 GMT

HI @bforbryan

or you can also find it on the Rewards portal. After you login My Account, click Rewards on the top right to get to Rewards portal

Re: Referral Code before activation?

bforbryan — Mon, 04 Mar 2024 19:48:44 GMT

Hi @hTideGnow

Appreciate the prompt response, but I'm stuck on the Welcome page on the mobile app. It won't let me select the rewards portal because I'm still waiting for my sim card to arrive in the mail for activation. Is there any way around this?

Re: Referral Code before activation?

hTideGnow — Mon, 04 Mar 2024 19:53:39 GMT

Oh @bforbryan your account is not fully setup at this time, so you won't have a referral code yet

you have to wait for your sim to come, complete the subscription step and then you will a have referral code

a quick wait to jump start it is not to wait for the sim delivery , buy a PM sim card from Telus or Koodo store or buy from Amazon.ca for faster shipping

Re: Referral Code before activation?

notchy — Mon, 04 Mar 2024 19:57:04 GMT

@hTideGnow - @bforbryan is unable to get to that point b/c the account is not fully setup as he is waiting for the sim. The only other option would be to buy a physical sim card or use the e-sim option but I am assuming you are not able to do the latter.

Re: Referral Code before activation?

bforbryan — Mon, 04 Mar 2024 19:58:38 GMT

So there is no way around it.. Okay thank you.

Re: Referral Code before activation?

hTideGnow — Mon, 04 Mar 2024 19:59:27 GMT

yes @notchy the account setup issue was what I said couple minutes ago

OP can still change to eSIM but need to arrange with PM support.  @bforbryan if you are interested,   please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Referral Code before activation?

bforbryan — Mon, 04 Mar 2024 20:00:47 GMT

Do you know if I can change my order from physical sim to Esim? Thanks.

Re: Referral Code before activation?

hTideGnow — Mon, 04 Mar 2024 20:03:06 GMT

HI @bforbryan

you can. You just need to talk to CS agent. Please submit ticket with them. Steps on my post above