topic Re: Subscription Not Activated in Get Support

Subscription Not Activated

Sofi1231 — Mon, 04 Mar 2024 00:37:59 GMT

Tried to activate my subscription after purchasing a the plan. I keep getting "Subscription Not Activated" and telling me to contact customer support.

When I try to logout and back in it takes me back to Step 6 of 6 "Subscription Not Activated".

Please help.

Re: Subscription Not Activated

computergeek541 — Mon, 04 Mar 2024 00:39:13 GMT

@Sofi1231 wrote:
Tried to activate my subscription after purchasing a the plan. I keep getting "Subscription Not Activated" and telling me to contact customer support.
When I try to logout and back in it takes me back to Step 6 of 6 "Subscription Not Activated".

Please use the chatbot to start a ticket at https://widget.telus.tiia.ai/publicmobile/publicmobile.html or use the option from within the app to contact a Public Mobile customer support agent.

Re: Subscription Not Activated

Sofi1231 — Mon, 04 Mar 2024 18:54:12 GMT

I've tried contacting an agent within the hours that they are available but there is never someone available. I will submit a ticket but there should be an easier way to contact them