topic Can't submit ticket in Get Support

Can't submit ticket

mackmcc — Mon, 04 Mar 2024 18:45:35 GMT

Hi, my wife and I just switched to Public - I successfully ported my number from Freedom Mobile with no issue, but she's had issues with porting hers from Fido.

She's now unable to submit a ticket to get assistance - could we get someone to contact me about resolving the issue?

Re: Can't submit ticket

Sansan — Mon, 04 Mar 2024 18:47:17 GMT

You can submit a ticket at the link below.

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=2OhrPakuMpNZt4irir534YAWBuW&lang=en&.

If that doesn't work, use the next link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't submit ticket

Handy1 — Mon, 04 Mar 2024 18:49:10 GMT

@mackmcc

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't submit ticket

BKNS27 — Mon, 04 Mar 2024 18:54:39 GMT

@mackmcc

I assume she replied to the text from Fido confirming she is porting over to PM with the Fido SIM in her phone.

It could be a provisional issue with the SIM so DM an CS_Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437