topic Re: Forbidden A1 in Get Support

Forbidden A1

loamyg — Mon, 04 Mar 2024 17:21:21 GMT

I recently switched over the public mobile. When I got to the transfer number page, it failed to move my number and I can't login on the Public Mobile App. When I try to use the website to log in, it redirects me to "Forbidden A1" on the page. I checked with my credit card, and the transaction went through.

What's the problem?

Re: Forbidden A1

softech — Mon, 04 Mar 2024 17:30:13 GMT

@loamyg something you need to check with PM support

please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Forbidden A1

will13am — Mon, 04 Mar 2024 17:56:57 GMT

@loamyg, I get the forbidden A1 message all the time. Simply hit the refresh button and everything will load.

Re: Forbidden A1

loamyg — Mon, 04 Mar 2024 18:01:21 GMT

Nope, doesn't work when I refresh.

Re: Forbidden A1

Babitjulka — Tue, 05 Mar 2024 00:12:58 GMT

I am haveing same issue

I port from virgin