topic Re: SIM card in Get Support

SIM card

SamanSobhani — Mon, 04 Mar 2024 17:29:16 GMT

Hi there,

I ordered a sim card online on 21st Feb, but I did not receive it yet. It has been a long time.

Re: SIM card

softech — Mon, 04 Mar 2024 17:34:21 GMT

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Please open ticket by private message CS agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: SIM card

Meow — Mon, 04 Mar 2024 17:34:46 GMT

Standard delivery time is 5-10 business days. Some customers receive it later or it might get lost in a mail.
Wait a week or so and then open a ticket asking for replacement.