topic Re: Long Distance Add-On Not Being Recognized in Get Support

Long Distance Add-On Not Being Recognized

wooge — Tue, 04 Jan 2022 20:44:11 GMT

Hello,

I have an LD add-on but it's not getting recognized. I made an LD call yesterday and I was cut-off mid call with an automated message about not having enough LD minutes.

Could someone here with a similar expernece or from @CS_Agent help me?

Thanks!

Re: Long Distance Add-On Not Being Recognized

Anonymous — Thu, 15 Mar 2018 16:11:21 GMT

@wooge, Does you self service portal show minutes remaining in your LD add-on? Any chance it was used up?

If you think it is a system issue, please send a private message to the moderator team so that they can investigate. Be sure to include your account number or phone number, as well as your account PIN in order to speed things up a bit.

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Re: Long Distance Add-On Not Being Recognized

Acekiller — Thu, 15 Mar 2018 18:41:40 GMT

the selfserve portal should give hints to what happened.