topic Re: No incoming calls/texts received from non Public Mobile users. in Get Support

No incoming calls/texts received from non Public Mobile users.

DeeT — Mon, 25 Mar 2024 03:33:49 GMT

On my phone I have, one physical and the other eSim, both are Bell.

I did an eSim port from Bell to PM and as part of the activation I was prompted to select one of the existing lines to replace. I selected the old eSim and continued. I replied 'YES' to my Bell carrier and continued.

When I checked my Bell account, my phone is still active.

I receive texts/calls from existing PM members. However, any external carriers go directly to my old carrier vm. I don't receive any external text messages either.

When in my PM account to get Full Access it sends a verification code to my PM phone# which I never receive.

I have created a ticket and did not get the email confirmation as my account is not fully active.

Any suggestions on how to get my account up a running fully?

@DeeT @J_PM

Re: No incoming calls/texts received from non Public Mobile users.

hTideGnow — Mon, 04 Mar 2024 15:49:43 GMT

HI @DeeT

the port was not completed.

Did you get a text from Bell, did you reply YES?

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call

Re: No incoming calls/texts received from non Public Mobile users.

DeeT — Mon, 04 Mar 2024 16:04:00 GMT

Hello @hTideGnow Yes, I got the text from Bell and replied 'YES'.

Thank you I will give them a call.

Re: No incoming calls/texts received from non Public Mobile users.

HootieG88 — Mon, 04 Mar 2024 17:44:32 GMT

It looks like you did everything correctly. Complete porting can take up to 2 or more hours. Check your Bell account again after 2 hours and see if you line is gone from your Bell account.

Re: No incoming calls/texts received from non Public Mobile users.

DeeT — Mon, 04 Mar 2024 18:53:35 GMT

@HootieG88 Thank you.