topic Existing Account and Can't Sign In in Get Support

Existing Account and Can't Sign In

Gagne — Mon, 04 Mar 2024 15:40:31 GMT

I've had an account for about eight years. My email address has changed and perhaps also my phone number. I have not used the newest sign in program. I do not recall my old password and the old registered email address is wrong. I can not get system to sent messages to my present phone #. My account is current in terms of payments. I am contacting Public Mobile as I wish to change cell phones. I have ordered a TCL A30 phone. I need to confirm it will work with Public Network and also require a different size sim card. My old sim card is perhaps 8 years old and is one piece and I believe too large for the new phone.

It seems to start the request I need to log into my account and after 3 hours the system doesn't seem in my situation to have viable method for this to occur. I don't wish to terminate my account with Public Mobility.

I really just want to verify that the new phone will work and have Public Mobility to send me the appropriate new sim card. This should really be simple if I can email etc. a real person at Public Mobile.

Thanks,

Gagne

Re: Existing Account and Can't Sign In

hTideGnow — Mon, 04 Mar 2024 15:46:53 GMT

Hi @Gagne

so, you never setup EverSafe since it was introduced around 6 months ago? I think only support agent can help at this point. Since you cannot login, best to use direct message using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Existing Account and Can't Sign In

Meow — Mon, 04 Mar 2024 15:52:49 GMT

If you did not cancel your PM service, phone number will be the same as on day you signed up a long time ago. Unless you ported different number...

Is your service still active?
If you never set up account here contact agent to help you out. Open a ticket.

Open a Ticket through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type ‘ticket’ and follow prompts. Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

Re: Existing Account and Can't Sign In

hairbag1 — Mon, 04 Mar 2024 15:52:52 GMT

@Gagne

you original sim should still work in the new phone. You should just be able to gently re-size the Nono sim from the Micro sim.

Re: Existing Account and Can't Sign In

BKNS27 — Mon, 04 Mar 2024 16:55:49 GMT

@Gagne

If you are current on a PM plan and haven’t Signed Up for an Eversafe ID. You need to do this first.

Click on Sign Up and use your registered email and password.

If you are not on a PM plan then your account is closed, you will need a new SIM and new number.