topic Re: Can't sign in 6 digit code in Get Support

Can't sign in 6 digit code

West7676 — Mon, 04 Mar 2024 14:50:33 GMT

I don't get the 6 digit code sent to my cell to verify account. All numbers are correct. What's up? How do I fix this. I can't even gwt anyone to contact with this service......sketchy

Re: Can't sign in 6 digit code

Handy1 — Mon, 04 Mar 2024 11:36:19 GMT

@West7676 You might need support to help you gain access to your account

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support to fix

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't sign in 6 digit code

West7676 — Mon, 04 Mar 2024 11:49:45 GMT

I'm having the hardest time just to navigate to get here to respond, and im no idiot. I try chat but I just keep getting a bot answered multiple choice that does relate

Re: Can't sign in 6 digit code

West7676 — Mon, 04 Mar 2024 11:58:03 GMT

all I get is this and a code that never shows. The chat or private message only bounces me around in an endless loop with irrelevant choices

Re: Can't sign in 6 digit code

West7676 — Mon, 04 Mar 2024 12:13:42 GMT

and these are the only resend options ( no email) .... and I don't get code sent to my text....ever

Re: Can't sign in 6 digit code

Handy1 — Mon, 04 Mar 2024 12:15:19 GMT

@West7676 Send a private message to support using this direct link

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't sign in 6 digit code

West7676 — Mon, 04 Mar 2024 12:18:53 GMT

Ah thank you sir, could not find how to get to the PM

Re: Can't sign in 6 digit code

fixin — Mon, 04 Mar 2024 14:05:10 GMT

@West7676 - Did you just port in to Public Mobile? Try your old providers SIM, if it still has bars on the old SIM card, click Me!!! for the porting number.

If you put In your old providers SIM card, it'll popup with OTP's from your Public Mobile account.

That message that you got without email option is for when you first set up your ever safe ID & when you just port into Public Mobile.