topic Re: Data usage remaining in Get Support

Data usage remaining

Karen1 — Tue, 04 Jan 2022 20:44:11 GMT

I have found the list of my data usage. However I would like to see how much data I have remaining on my plan. Where can I find this?

Re: Data usage remaining

imm1304 — Wed, 26 Oct 2016 05:39:27 GMT

Hi @Karen1!

You can see the amount of data used out of total data allowance on the Overview page that loads as soon as you sign into your account. To figure out the remaining data, you can substract the used from total data.

Or, you can use a data counter app. If you are using an Android phone, PM's favourite "Data Witness" app by our community member @IWIK is great and yo can set it to count plan cycles of 10, 30 or 90 days or any number of days.

Re: Data usage remaining

jheili99 — Wed, 26 Oct 2016 05:42:01 GMT

if you log into your account...on the bottom left side under "MY ADD ON" to the right of that you see a link with "view my usage" click on that for details... in the same window it should also tell you overall usage/plan allowance

Re: Data usage remaining

Karen1 — Wed, 26 Oct 2016 05:48:20 GMT

Thanks I see it now

Re: Data usage remaining

Karen1 — Wed, 26 Oct 2016 05:49:22 GMT

Great I see it now. I don't know how I missed it 🙂

Re: Data usage remaining

sportymi — Wed, 26 Oct 2016 13:42:00 GMT

You will also receive an automatic message when you reach 75% and 90% of your data.

Re: Data usage remaining

IWIK — Thu, 27 Oct 2016 09:54:44 GMT

@Karen1 Let me know if you're interested in trying out the app

Re: Data usage remaining

carryjones23 — Thu, 27 Oct 2016 16:44:47 GMT

hi everyone,

i am experiencing this exact issue and it is really getting on my nerves trying to trouble shoot something that i know is not fixable. why do i say that? because orginally i had the data notice counter on the login page but now someone decided to take it away for whatever reason. the only way now for me to find out how much data ive accumulated is to check it day by day which is a pain. anyone know if this is something fixable?

also, hopefully after this issue gets fixed, i will somehow find an answer as to why my LTE is so slow lately since friday. since this is all happening, i dont know if i will renew my service comes the 19th.

Re: Data usage remaining

W0507636 — Mon, 31 Oct 2016 01:36:00 GMT

@Shazia_K

Re: Data usage remaining

srlawren — Mon, 31 Oct 2016 02:57:05 GMT

@carryjones23 that....is very odd. I'm guessing there is a glitch that a PM moderator will have to investigate. I see that @W0507636 has already flagged Shazia. Hopefully you hear back soon. Please try to be patient, as the moderators are quite busy with all the promo plan requests at the moment. They will get to you as soon as they can.

Re: Data usage remaining

daredogg — Mon, 31 Oct 2016 09:28:37 GMT

The problem @carryjones23 has mentioned was experienced by another user last week, but unfortunately I can't find the post. Seems that the My Account interface is different on some new users' accounts.

Re: Data usage remaining

rtea038 — Tue, 13 Dec 2016 20:51:18 GMT

I also have this issue but do remember seeing it previously.

Does the data remaining disappear once you've used up all of your data? I have a sneaky feeling that's what's happened for me....

Re: Data usage remaining

daredogg — Wed, 14 Dec 2016 23:30:18 GMT

I don't think so... I'd imagine it would just say 0, not disappear. Not sure why it's disappearing for some and there for others...

Re: Data usage remaining

gabechan — Mon, 29 Oct 2018 19:42:33 GMT

I have the same issue where I can't see the amount of data remaining. I'm pretty sure it used to be there but I believe I used up the data and I don't see a data counter.

Re: Data usage remaining

srlawren — Mon, 29 Oct 2018 19:49:34 GMT

@gabechan wrote:
I have the same issue where I can't see the amount of data remaining. I'm pretty sure it used to be there but I believe I used up the data and I don't see a data counter.

@gabechan you are correct: once you use up your data bucket, it disappears from the Overview page.