topic Re: Cannot receive 2fa sms message in Get Support

Cannot receive 2fa sms message

Mnc — Mon, 04 Mar 2024 04:50:04 GMT

I setup my esim on my phone and ported my number from Bell. I can receive calls and texts from certain numbers I tried. However when I login to publicmobile.ca I cannot receive the 2FA code via text message. Please help!

Re: Cannot receive 2fa sms message

softech — Mon, 04 Mar 2024 04:52:24 GMT

@Mnc

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card (or just receive those from PM/Kodoo/Telus and not other providers) and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Cannot receive 2fa sms message

softech — Mon, 04 Mar 2024 04:55:42 GMT

Re: Cannot receive 2fa sms message

Mnc — Mon, 04 Mar 2024 12:44:22 GMT

I deleted it once I confirmed I could send and receive text messages to a few other phone numbers using the public esim.

Re: Cannot receive 2fa sms message

Mnc — Mon, 04 Mar 2024 12:45:31 GMT

I will call the telus porting team on the number you send me as soon as they open!

I'm afraid I cannot receive messages on the Bell network anymore since I deleted the SIM. Hope porting team can figure it out!