topic Re: Not getting texts of calls in Get Support

Not getting texts of calls

Russ1234567 — Mon, 04 Mar 2024 10:37:56 GMT

Why am I not getting calls or text messages all of a sudden? I can send messages and make phone calls and data works fine

Re: Not getting texts of calls

Handy1 — Mon, 04 Mar 2024 10:39:31 GMT

@Russ1234567 Did you try to port a number over to PM in the last couple days ? Or was everything working and this just started to happen all of a sudden ?

Re: Not getting texts of calls

HALIMACS — Mon, 04 Mar 2024 11:11:39 GMT

@Russ1234567

Doesn't sound like a porting issue if these services worked before

Perhaps try rebooting your device or resetting network connections.

If that doesn't help things reset, contact support.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here to create a support ticket, then type Customer Support Agent, then Contact Us, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Not getting texts of calls

Russ1234567 — Mon, 04 Mar 2024 11:18:12 GMT

No I have been with them for a few years. I haven't been getting any messages or calls since Tuesday

Re: Not getting texts of calls

Russ1234567 — Mon, 04 Mar 2024 11:18:47 GMT

I tried that 2 days ago and haven't heard anything

Re: Not getting texts of calls

Handy1 — Mon, 04 Mar 2024 11:22:40 GMT

@Russ1234567 can you try the sim card in another phone to test ?

Re: Not getting texts of calls

Phil_Adelphus — Mon, 04 Mar 2024 11:55:00 GMT

@Russ1234567 Just something to check, are you looking in the right place for a customer service reply? If you don't see an envelope icon (it's device dependent, I never see one) are you tapping on your avatar to see the Messages option?

Re: Not getting texts of calls

Russ1234567 — Mon, 04 Mar 2024 12:19:18 GMT

I have been checking in messages

Re: Not getting texts of calls

HALIMACS — Mon, 04 Mar 2024 12:51:01 GMT

@Russ1234567

send another support request.

it should not take that long, use this method instead if you initially used the chatbot first time around:

Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Re: Not getting texts of calls

Russ1234567 — Mon, 04 Mar 2024 12:51:43 GMT

I just tried that. Thanks!

Re: Not getting texts of calls

Dunkman — Mon, 04 Mar 2024 14:06:24 GMT

@Russ1234567

A few customers had similar problems in the last one week or so.

The work around was to put the SIM card in another working phone. Then you should be able to receive calls and texts. Then put back in original phone and everything should be working fine.

Re: Not getting texts of calls

Russ1234567 — Mon, 04 Mar 2024 14:13:28 GMT

I will try that. Thanks!

Re: Not getting texts of calls

Russ1234567 — Mon, 04 Mar 2024 15:02:49 GMT

I think that did the trick. Thank you!

Re: Not getting texts of calls

Russ1234567 — Mon, 04 Mar 2024 16:41:40 GMT

I put it in another phone then switched it back to mine and everything seems to work fine now