topic Re: Entered incorrect MEID in Get Support

Entered incorrect MEID

celloklam — Mon, 04 Mar 2024 05:05:11 GMT

I just signed up with Public Mobile this evening and trying to port my number over from Fido

Got this message while trying to transfer number:

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat
I didn’t hear anything from anyone. The number is still with old carrier. I can’t submit a ticket. I can’t reach anyone or find a solution. I have all the information they need but don’t know where to submit it.

Re: Entered incorrect MEID

softech — Mon, 04 Mar 2024 05:09:14 GMT

@celloklam

you should provide them Fido account number instead of IMEI

There is a number to call to talk to live support, and update them with teh account number. They can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Entered incorrect MEID

lekzr27 — Mon, 04 Mar 2024 05:21:50 GMT

Could you please send me the number too? I'm having the same issue. Thanks in advance!

Re: Entered incorrect MEID

softech — Mon, 04 Mar 2024 05:23:11 GMT

@lekzr27

Sent. Please check your Community inbox

Re: Entered incorrect MEID

RavingRaven — Mon, 04 Mar 2024 06:16:33 GMT

@celloklam @lekzr27

Call in the morning with your account # from your previous provider. Put your old Sim card back in your phone for service and to reply YES to the porting authorization text within 90 minutes of recieving it.