topic Re: New activation not working in Get Support

New activation not working

DDeeg — Mon, 04 Mar 2024 05:19:48 GMT

I purchased a plan, activated my SIM, but nothing works.

I put my wife's Public SIM in my phone and it's fine.

I used the chatbot to get support, but no one has got back.

Any tips?

Re: New activation not working

softech — Mon, 04 Mar 2024 05:22:10 GMT

@DDeeg

did you activate physical sim? did you test your sim on your wife's phone?

if it does not work too, it is likely an sim provisioning issue. Easy fix for PM agent, but you just need to engage them by submitting a ticket:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: New activation not working

DDeeg — Mon, 04 Mar 2024 05:28:34 GMT

Thanks.

Yes, SIM activated successfully.

Yes, tried SIM in wife's phone and another. Same problem.

I created another ticket, hopefully someone gets back and it's an easy one.

Re: New activation not working

RavingRaven — Mon, 04 Mar 2024 06:12:46 GMT

@DDeeg

Customer support will reply back in the morning. Keep an eye on your private message box by clicking on your avatar at the top right corner of your screen to see if there is a message.