topic Re: Not receiving texts in Get Support

Not receiving texts

9681Jen — Mon, 04 Mar 2024 01:40:35 GMT

Switched from Rogers to PM yesterday. Can send and receive texts with some contacts but not all (they receive my texts but I’m not receiving their replies). I am in the middle of a family emergency and NEED to be able to communicate.

Re: Not receiving texts

Chalupa_Batman — Mon, 04 Mar 2024 01:50:45 GMT

Hey @9681Jen

If you place your Rogers SIM card back in your phone, do you still have service? When you ported over your number to Public Mobile, did you get a text from Rogers asking permission to port over? Did you say YES within 90 minutes?

Re: Not receiving texts

Dunkman — Mon, 04 Mar 2024 02:18:42 GMT

@9681Jen

What about phone calls? Are you able to receive calls? How is data?

Maybe try a reboot of your phone. Network reset of phone (note this will erase any saved Wifi settings).

Re: Not receiving texts

9681Jen — Mon, 04 Mar 2024 02:32:37 GMT

Hi. I did reply YES to Rogers within a minute. My Rogers SIM card is still in but listed as “secondary”. Should I remove it completely? It’s just weird that I’m getting some texts but not all…

Re: Not receiving texts

9681Jen — Mon, 04 Mar 2024 02:40:57 GMT

Data is no problem. Just tried calling myself from another phone and it went directly to voicemail to my old Rogers message?!

Re: Not receiving texts

Dunkman — Mon, 04 Mar 2024 02:43:50 GMT

@9681Jen

@9681Jen wrote:
Hi. I did reply YES to Rogers within a minute. My Rogers SIM card is still in but listed as “secondary”. Should I remove it completely? It’s just weird that I’m getting some texts but not all…

Did you activate Public Mobile eSIM or physical SIM card?

If it is physical Roger's SIM card, you will need to remove. If Roger eSIM, you will need to inactivate that eSIM.

Re: Not receiving texts

Dunkman — Mon, 04 Mar 2024 02:45:50 GMT

@9681Jen wrote:
Data is no problem. Just tried calling myself from another phone and it went directly to voicemail to my old Rogers message?!

@9681Jen

Then it likely is a porting issue. I will private message you the Telus porting team phone number. Check your private message inbox. (envelope icon on upper right corner of website)

Re: Not receiving texts

9681Jen — Mon, 04 Mar 2024 02:51:25 GMT

I activated PM eSIM. I’ll try removing the physical Rogers SIM

Re: Not receiving texts

softech — Mon, 04 Mar 2024 02:58:27 GMT

@9681Jen

remove the Rogers esim first. And change Public Mobile esim to Primary, also enable "Turn on this line" for the PM esim

you might need to click Reset Network Settings once more

Re: Not receiving texts

Chalupa_Batman — Mon, 04 Mar 2024 03:33:02 GMT

@9681Jen wrote:
I activated PM eSIM. I’ll try removing the physical Rogers SIM

Yes, removing the physical Rogers SIM card would be a good idea. 😋

Then once removed, go into your settings and choose the Public Mobile eSIM as your primary. Then reboot. If you're unable to find it, let us know if you have an iPhone or Android and someone here will walk you through it.

Re: Not receiving texts

9681Jen — Mon, 04 Mar 2024 03:58:05 GMT

Thanks. Tried all of this but it’s still not working 😔

Re: Not receiving texts

9681Jen — Mon, 04 Mar 2024 14:05:13 GMT

Thank you! PM sent a new transfer request to Rogers this morning and it worked. Appreciate everyone’s help in this.