topic Re: Incorrect ESN/MEID in Get Support

Incorrect ESN/MEID

TTdA — Mon, 04 Mar 2024 00:25:12 GMT

Hi.

I transferred my number from Fizz, and received the following message:

"Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat"

I have not received any contact. I can not reach any one through the chat bot either. The account number for Fizz was too short so it would not accept it. So, I entered IMEI number instead.

Can someone help me?

Re: Incorrect ESN/MEID

Chalupa_Batman — Mon, 04 Mar 2024 00:26:33 GMT

Hey @TTdA We're all customers like you. You have to reach out to a CS Agent to resolve this.

To submit a ticket, start with the chatbot at the bottom right corner.

Or the following link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Incorrect ESN/MEID

Dunkman — Mon, 04 Mar 2024 00:32:32 GMT

@TTdA

Did you activate eSIM versus physical SIM card?

What happens when you put your SIM card in the phone? Any service at all?

Re: Incorrect ESN/MEID

TTdA — Mon, 04 Mar 2024 00:35:43 GMT

eSIM is on Public Mobile, and physical SIM is on the old service provider, Fizz.

Interestingly, both data and phone work, but only Fizz's can receive and send text messages.

Re: Incorrect ESN/MEID

Chalupa_Batman — Mon, 04 Mar 2024 00:38:21 GMT

Did you say YES to the port request from Fizz? WIthin 90 minutes...

Re: Incorrect ESN/MEID

TTdA — Mon, 04 Mar 2024 00:38:48 GMT

Yes, I did.

Re: Incorrect ESN/MEID

Dunkman — Mon, 04 Mar 2024 00:41:14 GMT

@TTdA wrote:
eSIM is on Public Mobile, and physical SIM is on the old service provider, Fizz.
Interestingly, both data and phone work, but only Fizz's can receive and send text messages.

@TTdA

Then we can private message you the Telus team porting number. Check your private message inbox.

Re: Incorrect ESN/MEID

Binhua — Fri, 12 Apr 2024 08:25:10 GMT

I have received same message,How do you solve this problem? I also need help ,thank you