topic transfer a number in Get Support

transfer a number

Cynthiawen — Mon, 04 Mar 2024 00:42:49 GMT

It has been more than 5 hours to transfer existing phone number, no result yet.

Re: transfer a number

Chalupa_Batman — Mon, 04 Mar 2024 00:29:51 GMT

Hey there. There is a number you can call to get this porting issue resolved. I will send you a private message to your mailbox in the top right corner of this page or click on this link to direct access.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: transfer a number

Dunkman — Mon, 04 Mar 2024 00:30:39 GMT

@Cynthiawen

Did you respond "YES" to your old carrier's port request text? Did you activate a SIM card or eSIM?

If SIM card, try to insert in your phone and see if any service?

Re: transfer a number

Cynthiawen — Mon, 04 Mar 2024 01:01:58 GMT

My phone got service after inserting SIM card. thanks for your advice.

Re: transfer a number

Chalupa_Batman — Mon, 04 Mar 2024 01:59:53 GMT

Great catch @Dunkman . Glad she's up and running now.