topic Refund in Get Support

Refund

allen_salehi22 — Mon, 04 Mar 2024 00:41:14 GMT

Hi, my phone is not compatible with esim card. Hiw can I refund?

Re: Refund

Handy1 — Sun, 03 Mar 2024 23:46:09 GMT

@allen_salehi22 You can get physical SIM card instead which is better in my opinion anyways . Especially if you change devices often then you won’t have to re buy the eSIM . But you get one from Telus Koodo store or from Amazon.com . And the get support to sim swap the number for you . They might even reimburse you for the SIM card also just ask first

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support to fix

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refund

OlivierR — Sun, 03 Mar 2024 23:46:34 GMT

You can contact customer support they might refund you. You can create a ticket by asking the chat bot "create ticket" https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=2OhrPakuMpNZt4irir534YAWBuW&lang=en&

If you are looking for a sim card I would sudgest you to order one from amazon it can take as low as 2 days to get it compared to 2 or 3 weeks by ordering it via public mobile!

Re: Refund

BKNS27 — Sun, 03 Mar 2024 23:46:51 GMT

@allen_salehi22

eSIM and SIM are free when you subscribe to a plan.

Just DM a CS_Agent and explain your issue that you forgot to check to see if your phone is eSIM compatible.

The agent may just send you a SIM so you can change the SIM number on your account when it arrives.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refund

allen_salehi22 — Sun, 03 Mar 2024 23:49:23 GMT

I bought a sim card today. How can I get service?

Re: Refund

Dunkman — Mon, 04 Mar 2024 00:17:17 GMT

@allen_salehi22

You will need to contact customer service agent with that information for PM to complete activation of your account.

Submit a ticket for Customer service agent help:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Refund

Chalupa_Batman — Mon, 04 Mar 2024 00:36:39 GMT

Hey @allen_salehi22

If you log into your account, you can update your SIM card information.

Go to Profile on your left side. Then on the right side you'll see two squares, one says "Account Info" and the other is My Phone number. It will show your number and SIM card number. Click on the pencil and update your new SIM card you bought. Then save. Once you do that, restart your phone with the SIM card in it.