topic Re: Transferring Number in Get Support

Transferring Number

Riceball — Sun, 03 Mar 2024 23:18:04 GMT

Hi! Just transferred from rogers onto public. I can send texts and make calls but not receive texts or calls, it said the transfer was complete. I have restarted my phone and no luck. Thanks for any help!

Re: Transferring Number

Handy1 — Sun, 03 Mar 2024 23:20:28 GMT

@Riceball Did you leave old providers sim in the phone to reply YES to the confirmation text ? I’ll send you the porting team number private message . They ca re trigger the port request for you

Re: Transferring Number

BKNS27 — Sun, 03 Mar 2024 23:21:19 GMT

@Riceball

Did you reply to the text with YES with the old SIM in your phone within the 90 minute window?
This is the most critical step in completing the porting of your old number.

Re: Transferring Number

Riceball — Sun, 03 Mar 2024 23:23:58 GMT

My old SIM got overridden when I transferred, (it was also an eSIM). How should I handle this?

Re: Transferring Number

Handy1 — Sun, 03 Mar 2024 23:34:19 GMT

@Riceball Check your sim manger do you see esim for PM ? If so make sure it’s enabled or set to primary and reboot the phone maybe it already installed and the ports complete

add but if you need support

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support to fix

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437