topic Re: Subscription trouble in Get Support

Subscription trouble

AliG1 — Sun, 03 Mar 2024 21:45:33 GMT

I can't complete my subscription and need an agent but none are available

Re: Subscription trouble

Chalupa_Batman — Sun, 03 Mar 2024 21:47:57 GMT

To submit a ticket, start with the chatbot at the bottom right corner.

Or the following link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

What part were you stuck at? Were you using the App to sign up as it's needed.

How to sign up with Public Mobile

Re: Subscription trouble

hTideGnow — Sun, 03 Mar 2024 21:49:53 GMT

HI @AliG1

can you tell us more details what happen and which steps you are at?

are you using the app to subscribe? If not, you need to download the app and use it to subscribe

you got to step 4 for payment and payment successfully made?

you got to Step 5 for phone numbeR?

and you got error at Step 6 for final activation?

Re: Subscription trouble

AliG1 — Sun, 03 Mar 2024 21:51:58 GMT

Payment successfully made can't get to step 5

Re: Subscription trouble

AliG1 — Sun, 03 Mar 2024 21:52:35 GMT

I am using the app

Re: Subscription trouble

hTideGnow — Sun, 03 Mar 2024 21:53:02 GMT

HI @AliG1

you need to be using the Public Mobile app for step 5 if you have not done so. Please download the app, login and complete the activation using the app

Re: Subscription trouble

hTideGnow — Sun, 03 Mar 2024 21:53:53 GMT

@AliG1 wrote:
I am using the app

you can try to uninstall the app, and reboot and reinstsall and try again

if same,   please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription trouble

Ed17 — Sun, 19 May 2024 09:54:11 GMT

I got step 4 for payment but error message "Postal code not ..." or "Credit card not validation ..."