topic Re: New account in Get Support

New account

Quesnela — Mon, 04 Mar 2024 01:11:57 GMT

There was an error when activating my account, it says to contact customer service. Apparently easier said than done

Re: New account

hTideGnow — Sun, 03 Mar 2024 21:09:31 GMT

you can contact support by submitting ticket.   please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But were you using the app to subscribe? if you have not yet used the app, you need to download the app and complete the activation.

and you were activating esim or physical?

Re: New account

OlivierR — Sun, 03 Mar 2024 21:09:53 GMT

You can contact customer support by creating a ticket you will have to interact with the chat bot to create one here the instructikns to do so! https://www.publicmobile.ca/en/on/send-us

Re: New account

Chalupa_Batman — Sun, 03 Mar 2024 21:17:13 GMT

What error did you get? Were you using the app to sign up?

To submit a ticket, start with the chatbot at the bottom right corner.

Or the following link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html