topic Phone number transfer in Get Support

Phone number transfer

achrz — Mon, 04 Mar 2024 01:13:00 GMT

I just switched to Public Mobile. I am uabale to receive SMS from Public Mobile to confirm that it's me. How long does a transfer of my phone number take? or I am doing something wrong.

Re: Phone number transfer

hTideGnow — Thu, 07 Aug 2025 02:21:40 GMT

HI @achrz

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Phone number transfer

Chalupa_Batman — Sun, 03 Mar 2024 20:56:33 GMT

Hey there. There is a number you can call to get this porting issue resolved. I will send you a private message to your mailbox in the top right corner of this page or click on this link to direct access.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

It should take less than 90 minutes. Did you leave your SIM card in from your other provider? If not, you will need to place it back in so you can get the porting text from them so you can say YES. You did nothing wrong. Sometimes ports get stuck. You can check this link to confirm your number can be ported.

Check Eligibility to Move (koodomobile.com)

Welcome to Public Mobile. Hope you got yourself a great plan. Maybe one of the newest Promo plans.