topic Re: Data will not work when in the US I have a CAD/US package in Get Support

Data will not work when in the US I have a CAD/US package

Nae — Sun, 03 Mar 2024 19:07:13 GMT

I’m from Canada vacationing in the USA

I have a CAD/US package

my data will not work when I am not in a wifi area

Re: Data will not work when in the US I have a CAD/US package

Handy1 — Sun, 03 Mar 2024 19:09:42 GMT

@Nae Set phone to 4G/LTE not 5G and connect to T mobile or AT&T and ensure you have data roaming turned on in phone settings

Re: Data will not work when in the US I have a CAD/US package

Nae — Sun, 03 Mar 2024 19:11:37 GMT

Do you need data roaming turned on even when you have a CAD/US package. (Not to be confused with the 24 roaming add on package)

Re: Data will not work when in the US I have a CAD/US package

Handy1 — Sun, 03 Mar 2024 19:13:19 GMT

@Nae Yes you need data roaming turned on in phone settings , while in the U.S. some just leave it on when in that plan as it won’t affect being at home

Re: Data will not work when in the US I have a CAD/US package

Chalupa_Batman — Sun, 03 Mar 2024 19:20:29 GMT

Hey @Nae

When I was in the US, I turned on data roaming and I also went to network settings and turned off automatic and chose T-Mobile. Then I rebooted and I was up and running. It was awesome. Nice not having to pay for add ons anymore. Enjoy your vacation!!

Re: Data will not work when in the US I have a CAD/US package

Nae — Sun, 03 Mar 2024 19:20:59 GMT

Great, you mentioned connect to T- mobile or At & T . Not sure what you mean by this

Re: Data will not work when in the US I have a CAD/US package

Handy1 — Sun, 03 Mar 2024 19:22:27 GMT

@Nae TMobile and AT&T are public mobiles roaming partners in the U.S. Verizon will not work for example just the first two mention work while in the U.S.

Re: Data will not work when in the US I have a CAD/US package

Chalupa_Batman — Sun, 03 Mar 2024 19:22:49 GMT

Do you have an iPhone or Android?

Re: Data will not work when in the US I have a CAD/US package

Nae — Sun, 03 Mar 2024 19:29:50 GMT

Thank you very kuch

i will give this a try

appreciate your help

enjoy your day

Re: Data will not work when in the US I have a CAD/US package

Chalupa_Batman — Sun, 03 Mar 2024 19:31:00 GMT

You as well. But I was asking which phone made you have so I can show you a step by step instruction on how to change it. 🙂 But if you figured it out, have an awesome day and enjoy the vaca. 🙂

Re: Data will not work when in the US I have a CAD/US package

DennyCrane — Sun, 03 Mar 2024 19:31:25 GMT

You are still roaming (even though there are no extra charges), so yes you need to enable data roaming on your device.

Also set Network Selection to AUTOMATIC and Preferred Network to 4G/LTE.

Re: Data will not work when in the US I have a CAD/US package

Nae — Sun, 03 Mar 2024 19:47:21 GMT

So sorry, I have an iPhone 12

Re: Data will not work when in the US I have a CAD/US package

hTideGnow — Sun, 03 Mar 2024 19:51:08 GMT

HI @Nae

first turn on data roaming

Go to Settings. -> Cellular or Cellular Data. Then: If your device has a single SIM card or eSIM, turn on Cellular Data, then tap Cellular Data Options, and turn on Data Roaming

Next, you need to try both T-Mobile and AT&T and see which network works. Try both

Go to Settings -> Mobile Data > Mobile Network.
By default, Automatic is selected. Turn off the Automatic option.
You will see a list of available carriers below the screen. Select one carrier from the list and test t

Re: Data will not work when in the US I have a CAD/US package

Chalupa_Batman — Sun, 03 Mar 2024 19:51:39 GMT

No worries. While you're in the "Mobile Data" screen, also turn on Mobile Data Options to Roaming On.

How to change Network Operators on iPhone

Press Settings

Press Network Selection

Press the indicator next to Automatic and turn it off.

Then pick T-Mobile for US usage.

Then swipe up and close. It’s best to reboot if possible.

You should be good to go.

Created by Chalupa Batman