topic Re: Wrong email in Get Support

Wrong email

StanWalker142 — Sun, 03 Mar 2024 18:36:46 GMT

The email I used to sign up a year ago is no longer active. Without it, I cannot make any changes to my account. I tried cs_account repeatedly for 4 days and no response. How do I make changes to my account?

Re: Wrong email

Phil_Adelphus — Sun, 03 Mar 2024 18:41:34 GMT

@StanWalker142 You should still be able to log in with the old email as it functions as a user name. It's only a problem if you need to get the 2FA code by email instead of text.

Re: Wrong email

hTideGnow — Sun, 03 Mar 2024 18:45:09 GMT

HI @StanWalker142

the email address on My Account is just a login, you should still be able to login using the same email address id and the password. If you can login that way, then head to Profile page and Manage EverSafe ID and you can update the email address

if you cannot login, Please have support agent to make the email address change for you.    please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437