topic Data roaming is not working in Get Support

Data roaming is not working

smanikav — Sun, 03 Mar 2024 18:15:49 GMT

Hi,

I have just signed up for Canada- US 50Gig plan and my roming data is not working in US. How can I get this resolved?

Sutharshan

Re: Data roaming is not working

hTideGnow — Sun, 03 Mar 2024 18:17:19 GMT

HI @smanikav

make sure you are connected to T-Mobile or AT&T. Use manual connection if needed. Try both and see which one work

Don't use 5G, change it back to 4G

and of course, you need to enable Mobile roaming data on your phone for it to work

Re: Data roaming is not working

softech — Sun, 03 Mar 2024 18:19:11 GMT

@smanikav

Critical part to US roaming depends on T-Mobile/AT&T coverage and whether you can connect successfully onto either network.

If the phone is not connecting to T-Mobile/AT&T, change the Network Connection from Automatic to Manual and select and test both T-Mobile and AT&T and see which one you can connect.

If your issue is with data, make sure your Roaming Mobile data is enabled and you have disabled your mobile data limiter. Also change your network mode to 4G (and don't try 5G until you can connect and works on 4G)

If your issue is with voice, make sure VoLTE is enabled on the device setting. And if it does not work, try to change the Network to T-Mobile ONLY, and change Preferred Network Type or Network Mode to 2G and see if the calls go through.
Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data is working

Re: Data roaming is not working

Chalupa_Batman — Sun, 03 Mar 2024 18:19:56 GMT

Hey @smanikav

Go into your network settings. Choose T-Mobile as that works best. Then also make sure your data roaming is turned on. Then reboot the phone. If you don't know how to do this, let me know if you have an Android or iPhone.

Re: Data roaming is not working

DennyCrane — Sun, 03 Mar 2024 18:21:43 GMT

You're probably connected to AT&T 5G, which doesn't work for us. I personally prefer to leave my Network Selection to AUTOMATIC and change my PREFERRED NETWORK to 4G/LTE to avoid connecting to AT&T 5G. But you can also manually connect to T-Mobile if you like.

Re: Data roaming is not working

smanikav — Sun, 03 Mar 2024 18:22:24 GMT

Hi @hTideGnow,

Thank you so much and it is now working.

Cheers,

Sutha