topic Re: Customer service in Get Support

Customer service

AllT — Sun, 03 Mar 2024 17:57:01 GMT

Hi does customer service agents work on weekends? Thanks

hTideGnow — Sun, 03 Mar 2024 18:00:09 GMT

yes they do

you can submit them a ticket or you can also share your question here and community will try to help

To submit a ticket with CS Agent, use this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Chalupa_Batman — Sun, 03 Mar 2024 18:03:26 GMT

To submit a ticket, start with the chatbot at the bottom right corner.

May I ask what the issue is? Maybe we can help.

OlivierR — Sun, 03 Mar 2024 18:03:36 GMT

Yes they work everyday from 9am to 10pm in the UTC -5 timezone!

computergeek541 — Sun, 03 Mar 2024 18:47:39 GMT